I was not happy. I have had these chairs for exactly one week. They were not cheap either. I could understand it if they were from the cheapo furniture store or if I was being crazy rough with them, but leaning back? I like nice things so that is why I bought them where I did. Fired up and ready to do battle, I headed for the phone. Drats, apparently I can only complain during business hours so I had to wait to call until today.
The good news? I was ready to fight and argue with furniture people but they were very nice. They checked their stock and confirmed that they had a replacement and promised to hold it in my name. Stupidly, I walked out of the house this morning with out the chair. So I had to run home after to work to return it. Doesn't sound so bad until you realize that the furniture store is practically across the street from work. Exchanging it was simple and after the third time, they are a lot easier to assemble.